FAQs

FAQs

About aquabluefun.com

Where are we located in?

Based in Shenzhen China, aquabluefun.com

 is one of the valuable online official store boasting high quality goods of toys and pets supply. We aim to offer our customers a variety of the latest and most useful products for kids and pets.

How is my personal information protected?

Cisann.com adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is only used to complete the requested transaction and is not subsequently stored in our system. Your personal information is 100% safe on our site, our domain is highly secure and 128bit encrypted for all Credit Card and Paypal transactions. click to view more privacy policy

Does cisann.com offer a guarantee to customers?

if you have any problems in the process of using the product after receiving the goods, you are welcome to contact us, and are very happy to solve all the problems that arise, not limited to quality assurance. click to view our warranty policy.

About Orders and Shipping

When can i expect my item being shipped?

Usually it takes 24hours to ship out when payment confirmed by paypal and bank. Tracking number will be offered when it is provided by express company.

How long can i get my package?

Please visit our Shipping and Delivery for more details. Most package are shipped by express. Some shipment via post.

Can I cancel my order?

We are unable to allow for any cancellations once your order is placed. Once you receive your order, you can visit our returns portal to make a return. 

How do I request a refund or return?

Please visit our page Refund Policy for more details.

How do I contact customer service?

Email: info@cisann.com

Do u accept cash on delivery

We do not accept Cash On Delivery (COD). We support credit card (Visa and Master card) and Paypal (Visa, Master card, Amex, Discover, JCB etc) payments. visit page Payment Methods for more details.

What do I do if my tracking update says "delivered" but I did not receive my package?

While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.

Do I need to pay tax?

Please visit our page Custom & Taxes for more.

My order says "delivered" but I didn’t receive it. What do I do?

Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at info@cisann.com

How can I track the status of my order?

After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.